Last Updated: 01-01-2023

 

Welcome to Customer Focused Inc., your trusted partner in cloud hosting and support services. These Terms of Service ("Terms") outline the terms and conditions that govern your use of our services, website, and related products. By accessing our services, you agree to comply with and be bound by these Terms. Please read this document carefully.

 

1. Service Agreement

 1.1. Acceptance of Terms: By using our cloud hosting and support services, you agree to these Terms and any additional terms specified for particular services.

 1.2. Modification: Customer Focused Inc. reserves the right to modify, amend, or update these Terms at any time. It is your responsibility to review these Terms periodically for any changes. Your continued use of our services after any updates constitutes acceptance of the revised Terms.

 

2. Cloud Hosting Services

 2.1. Service Offerings: Customer Focused Inc. provides a range of cloud hosting solutions, including but not limited to, virtual servers, dedicated servers, and managed hosting services. Specific details and terms for each service are available on our website.

 2.2. Account Security: You are responsible for safeguarding your account credentials. You agree not to share your account access or permit unauthorized use.

 2.3. Payment: Our billing practices are outlined in separate agreements, including pricing and payment terms for your services. You agree to abide by these terms.

 

3. Support Services

 3.1. Scope of Support: Our support services include assistance with technical issues, software configurations, and general inquiries. Support availability, response times, and additional details can be found on our website.

 3.2. User Responsibilities: You agree to cooperate with our support team, provide necessary information, and adhere to their recommendations for issue resolution.

 

4. Data and Privacy

 4.1. Data Protection: We are committed to protecting your data. Our privacy practices are outlined in our Privacy Policy. By using our services, you agree to our data handling practices.

 4.2. Data Ownership: You retain ownership of your data. Customer Focused Inc. does not claim any ownership rights over the content you host on our servers.

 

5. Termination

 5.1. Termination by Customer: You may cancel your service at any time by following our cancellation process, as specified in your agreement.

 5.2. Termination by Customer Focused Inc.: We reserve the right to suspend or terminate your services for violations of these Terms, non-payment, or any other reason deemed necessary by Customer Focused Inc.

 

6. Disclaimers and Limitations

 6.1. Service Availability: We strive to provide continuous service, but we do not guarantee uninterrupted access. Service interruptions may occur for maintenance, upgrades, or unforeseen issues.

 6.2. Warranty: Customer Focused Inc. provides services "as is" without any warranties or guarantees. We are not liable for any damages resulting from service interruptions, data loss, or any other issues.

 

7. Governing Law

 These Terms are governed by the laws of the State of California, and any disputes will be resolved in the courts of the State of California.

 

8. Contact Information

 If you have questions or concerns about these Terms or our services, please contact us at:

 info@customerfocused.net

Customer Focused Inc.

Thank you for choosing Customer Focused Inc. for your cloud hosting and support needs. Your satisfaction is our priority, and we look forward to serving you.