Last Updated: 01/01/2023

Customer Focused Inc.  

5857 Owens Ave Suite 300
Carlsbad, CA 92008
https://customerfocused.net
info@customerfocused.net
(858) 225-1573

At Customer Focused Inc., we are dedicated to delivering high-quality cloud hosting services. This Refund Policy outlines our guidelines regarding refunds, cancellations, and equipment return. Please read this policy carefully to understand your rights and responsibilities when using our services.

1. Refund Eligibility

We do not provide refunds for any portion of services once they have been used. Refunds are not issued for services that are active and in use.

2. Cancellation Policy

2.1 Cancellations: If you wish to cancel your services with Customer Focused Inc., you must provide us with a minimum of 60 days' written notice before the date on which you wish to terminate your services.

2.2 Billing During the Notice Period: You are responsible for the payment of services during the 60-day notice period. The 60-day written notice requirement ensures that we have ample time to prepare for the cancellation, prevent service interruptions, and provide a smooth transition.

2.3 Cancellation Requests: To cancel your services, please submit a written notice via email to [Cancellation Email Address] at least 60 days before the intended termination date. Your email should include your account details and the specific date on which you wish to terminate the services.

3. Equipment Return

3.1 Return Requirement: If you have received any equipment from Customer Focused Inc. as part of your service agreement (e.g., hardware, routers, etc.), you are required to return the equipment to us once your services are no longer active and you have completed the 60-day notice period.

3.2 Billing for Unreturned Equipment: Failure to return the equipment after the services are no longer active will result in billing the cost of the equipment to the payment method on file. You will be notified in advance of the charge.

3.3 Return Instructions: We will provide return instructions upon request or as part of the cancellation process. The equipment must be returned in the condition it was provided to you, reasonable wear and tear excepted.

4. Dispute Resolution

If you have any concerns or disputes regarding our refund, cancellation, or equipment return policy, please contact our customer support team at info@customerfocused.net. We are committed to resolving issues amicably and ensuring a fair resolution.

5. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this page with an updated "Last Updated" date.

6. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Customer Focused Inc.  
5857 Owens Ave Suite 300
Carlsbad, CA 92008
https://customerfocused.net
info@customerfocused.net
(858) 225-1573

Thank you for choosing Customer Focused Inc. as your cloud hosting provider. Your satisfaction and compliance with our policies are important to us.